Mali - Artisans

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Working with C2D, Orange and the National Federation of Artisans of Mali (FNAM), OneWorld is in the process of creating an interactive voice response (IVR) and SMS system that will help local artisans connect to the FNAM. The IVR system allows artisans to listen to information on their rights and the services the FNAM provides. If they require more specific information they can request their phone number be forwarded to a local FNAM representative who will call them back to respond to their query. Additionally, OneWorld is developing a simple offline application that will allow local FNAM offices to register artisans and send their information over SMS to the head office. This collaboration is part of a Global Affairs Canada funded project called Technologies pour le secteur de l'artisanat au Mali (TSAM)